Frequently Asked Questions

Browse our catalog, add items to your cart, and proceed to checkout. You will need to provide your shipping details and choose a payment method. Once confirmed, you will receive an order confirmation email.

Orders can be modified or canceled within 1 hour of placement. Please contact us immediately at droneplace32@gmail.com with your order number. After that window, the order may already be in processing.

Yes, we offer wholesale pricing for bulk orders. Please contact us with your requirements and we will provide a customized quote.

We offer standard and express shipping within Bangladesh. Delivery times range from 1-3 business days for major cities and 3-5 business days for other areas.

Currently, we only ship within Bangladesh. We are working on expanding our shipping capabilities to neighboring countries.

Once your order is shipped, you will receive a tracking number via email. You can also track your order on our Track Order page using your order ID and email address.

We offer a 7-day return policy for unused items in original packaging. Please visit our Return & Refund Policy page for full details.

Once we receive and inspect your return, refunds are processed within 5-7 business days and credited to your original payment method.

Contact us immediately with your order number and photos of the defect. We will arrange a replacement or full refund, including return shipping costs.

Yes, all our drones are 100% authentic and sourced directly from authorized distributors. We are an official partner of DJI and other major brands.

All products come with the manufacturer's warranty. DJI products include a standard 1-year warranty. Extended warranty options are available at checkout.

Absolutely! Visit our Dhanmondi store to see our products in person. Our staff will be happy to demonstrate and help you choose the right drone.